Dealing With Bank Issues
How to Resolve Bank Issues
Here are some important tips on How to deal with bank issues, for shoppers and merchants.
What do I do if my bank won't correct the fraud?
If you're having trouble getting your financial institution to help you resolve your banking-related identity theft problems, including problems with bank-issued credit cards, contact the agency with the appropriate jurisdiction. If you're not sure which of the agencies listed below has jurisdiction over your institution, call your bank or visit ffiec.gov/nicpubweb/nicweb/nichome.aspx and click on "Institution Search".Federal Deposit Insurance Corporation (FDIC)
www.fdic.gov
The FDIC supervises state-chartered banks that are not members of the Federal Reserve System and insures deposits at banks and savings and loans.
Call the FDIC Consumer Call Center at 1-800-934-3342; or write: Federal Deposit Insurance Corporation, Division of Compliance and Consumer Affairs, 550 17th Street, NW, Washington, DC 20429.
FDIC publications:
- Classic Cons... And How to Counter Them
www.fdic.gov/consumers/consumer/news/cnsprg98/cons.html - A Crook Has Drained Your Account. Who
Pays?
www.fdic.gov/consumers/consumer/news/cnsprg98/crook.html - Your Wallet: A Loser's Manual
www.fdic.gov/consumers/consumer/news/cnfall97/wallet.html
Federal Reserve System (Fed)
www.federalreserve.gov The Fed supervises state-chartered banks that are members of the Federal Reserve System.Call: 202-452-3693; or write: Division of Consumer and Community Affairs, Mail Stop 801, Federal Reserve Board, Washington, DC 20551; or contact the Federal Reserve Bank in your area. The 12 Reserve Banks are located in Boston, New York, Philadelphia, Cleveland, Richmond, Atlanta, Chicago, St. Louis, Minneapolis, Kansas City, Dallas and San Francisco.
National Credit Union Administration (NCUA)
www.ncua.govThe NCUA charters and supervises federal credit unions and insures deposits at federal credit unions and many state credit unions.
Call: 703-518-6360; or write: Compliance Officer, National Credit Union Administration, 1775 Duke Street, Alexandria, VA 22314.
Office of the Comptroller of the Currency (OCC)
www.occ.treas.govThe OCC charters and supervises national banks. If the word "national" appears in the name of a bank, or the initials "N.A." follow its name, the OCC oversees its operations.
Call: 1-800-613-6743 (business days 9:00 a.m. to 4:00 p.m. CST); fax: 713-336-4301; write: Customer Assistance Group, 1301 McKinney Street, Suite 3710, Houston, TX 77010.
OCC publications:
- Check Fraud:
A Guide to Avoiding Losses -
occ.gov/news-issuances/psa/watch-out-for-check-fraud-feature.pdf - How to Avoid
Becoming a Victim of Identity Theft -
www.occ.treas.gov/idtheft.pdf
Office of Thrift Supervision (OTS)
www.ots.treas.govThe OTS is the primary regulator of all federal, and many state-chartered, thrift institutions, which include savings banks and savings and loan institutions.
Call: 202-906-6000; or write: Office of Thrift Supervision, 1700 G Street, NW, Washington, DC 20552.