Here
are some important tips on How to deal with bank issues,
for shoppers and merchants.
What do I do if my bank won't
correct the fraud?
If you're having trouble getting your financial institution to
help you resolve your banking-related identity theft problems,
including problems with bank-issued credit cards, contact the agency
with the appropriate jurisdiction. If you're not sure which of the
agencies listed below has jurisdiction over your institution, call
your bank or visit
ffiec.gov/nicpubweb/nicweb/nichome.aspx
and click on "Institution Search".
Federal Deposit
Insurance Corporation (FDIC)
www.fdic.gov
The FDIC supervises state-chartered banks that are not members of
the Federal Reserve System and insures deposits at banks and
savings and loans.
Call the FDIC
Consumer Call Center at 1-800-934-3342; or write: Federal Deposit
Insurance Corporation, Division of Compliance and Consumer
Affairs, 550 17th Street, NW, Washington, DC 20429.
www.federalreserve.gov
The Fed supervises state-chartered banks that are members of the
Federal Reserve System.
Call: 202-452-3693; or write:
Division of Consumer and Community Affairs, Mail Stop 801, Federal
Reserve Board, Washington, DC 20551; or contact the Federal Reserve
Bank in your area. The 12 Reserve Banks are located in Boston, New
York, Philadelphia, Cleveland, Richmond, Atlanta, Chicago, St.
Louis, Minneapolis, Kansas City, Dallas and San Francisco.
National Credit Union
Administration (NCUA)
www.ncua.gov
The NCUA charters and supervises federal credit unions and insures
deposits at federal credit unions and many state credit unions.
Call: 703-518-6360; or write:
Compliance Officer, National Credit Union Administration, 1775 Duke
Street, Alexandria, VA 22314.
Office of the Comptroller of
the Currency (OCC)
www.occ.treas.gov
The OCC charters and supervises national banks. If the word
"national" appears in the name of a bank, or the initials "N.A."
follow its name, the OCC oversees its operations.
Call: 1-800-613-6743 (business days
9:00 a.m. to 4:00 p.m. CST); fax: 713-336-4301; write: Customer
Assistance Group, 1301 McKinney Street, Suite 3710, Houston, TX
77010.
www.ots.treas.gov
The OTS is the primary regulator of all federal, and many
state-chartered, thrift institutions, which include savings banks
and savings and loan institutions.
Call: 202-906-6000; or write: Office
of Thrift Supervision, 1700 G Street, NW, Washington, DC 20552.
Source: FTC
The FTC works for the
consumer to prevent fraudulent, deceptive and unfair business
practices in the marketplace and to provide information to help
consumers spot, stop and avoid them. To file a
complaint or to get
free information on
consumer issues, visit
www.ftc.gov or call
toll-free, 1-877-FTC-HELP (1-877-382-4357); TTY: 1-866-653-4261. The
FTC enters Internet, telemarketing, identity theft and other
fraud-related complaints into the Consumer Sentinel Network, a secure online database and investigative tool available to hundreds of civil and criminal law enforcement agencies in the U.S. and abroad.
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Shopping Online
About Our Editors...
The InfoFAQ editorial staff are qualified professionals who are experienced at researching the Internet for relevant information about merchants, their products, their services, and their industries. The staff is trained to be objective, concise, and informative, helping consumers understand the importance of merchant compliance, consumer safety, privacy, security, fraud protection, and truthful information when shopping on the Internet.
