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Airline Tickets FAQ

Questions and Answers:

For today’s traveler, booking airline tickets online is a great convenience. With discount websites to airline companies, finding low fairs and checking online airline reservations to accommodate the consumer’s exact needs is easier than ever. However, all this available information can quickly overwhelm any potential air traveler. InfoFAQ helps take the stress out of booking your next airline ticket online with this list of frequently asked questions.

Frequently Asked Questions About Airline Tickets Online

I searched for low airfares online and found several low cost flights, but when I tried to buy the tickets the price was higher. Why was the price I paid higher than the other low fairs I saw online?

Often times when you search for low airfares, the airlines will provide data on all flights that meet your search criteria. But in some cases the seats on the flights shown are already sold out, so that only the other higher fair seats are left available when you try to purchase.

When looking for low prices airfare online, what are the things to watch out for?

One of the most important things to remember when searching for online airfares is that discounted tickets will most likely have restrictions placed on them. These restrictions may include no refund clauses if you miss your flight, limitations on the times you can leave and return, and other restrictions. Be sure that you understand any restrictions prior to making your purchase.

When I purchase an airline ticket online, will I be able to make changes to my reservations if I need to?

This depends on the provider of the tickets, and on what restrictions they have placed on the sales. In some cases, discounted air tickets cannot be changes without penalty. In some cases the tickets are non-refundable if you miss the flight or need to change the arrangements.

How can I tell what restrictions are placed on a discounted airline ticket?

When you look at ticket prices online, any restrictions will be displayed with the ticket prices and /or in the booking process before you pay for the tickets. Be sure to read the restrictions carefully. A higher priced ticket will carry fewer or no restrictions and may suit your need better in case you need to make changes to your plans after purchase.

What is an E-Ticket for air travel and how do you use one?

Most airlines today will sometimes issue paperless ‘E Tickets’. These are virtual tickets that use the order confirmation number and your drivers license as confirmation when you get to the airline check-in desk. You can usually use the flight number if you have lost your confirmation number. Sometimes the airline will ask to see thecredit card that you used to make your purchase. With E tickets, you don’t need to have a paper ticket at all.

If I don’t feel comfortable using an E ticket, can I request traditional paper tickets instead?

Most online air travel providers will be able to issue you a paper ticket if you prefer that over an E Ticket. The only thing is that you will probably have to pay shipping charges on the delivery of your paper tickets.

When purchasing tickets online, can I have the tickets sent to me at work?

When you order airline tickets online and pay by credit card, you will usually be required to have the tickets sent to the same address as your credit card statements are sent to. This protects the seller from fraudulent orders using stolen credit cards.

When I look for airline tickets online, will I be able to redeem my frequent flyer miles?

Frequent Flyer miles may only be redeemed when making your travel arrangements with the airlines own reservation systems. You cannot redeem them when purchasing from a travel agent or online air travel website.

Can I purchase an airline ticket online for travel tickets that depart in two days?

Many of the online ticket sellers have limitations on selling tickets for travel in fewer than 4 days. In some cases they don’t sell them at all, while others will have a special way of handling last minute travel orders. Some sites have last minute specials as well.

Should I confirm my air travel arrangement that I made online?

Yes, you should always confirm your air travel reservations with the air carrier a couple of days after you made them, and again a couple of days prior to departure.


Consumer Safety and Information


Consumer Protection - airconsumer.ost.dot.gov

Handles and reports air travel problems and complaints, offers aviation travel tips and publications, lists recent airline service.

Domestic Flights - ostpxweb.dot.gov

Consumer Reports for Domestic Airline Fares.

Airline Fares - www.bls.gov

How BLS Measures Price Change for Airline Fares in the Consumer Price Index.

Airlines and Airports - www.bts.gov

Provides information on Air Traffic, Cancellations, Flight Delays, Passengers and Fees.

Travel Assistance - www.tsa.gov

TSA protects the nation's transportation systems to ensure freedom of movement for people and commerce.

Visit our Credit Card Fraud section for useful information.


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