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Electronics FAQ

Questions and Answers:

Many people consider the local Best Buy or Circuit City store the only solution to purchasing home electronics. Today, purchasing electronics online provides more options than ever before. How does the online electronics market work versus the conventional electronics store? InfoFAQ has compiled a list of the most frequently asked questions when purchasing electronics online.

Frequently Asked Questions About Electronics Online

What kinds of electronics can I buy online?

Virtually any type of electronic device that you can buy in a store you can now find and purchase online. Cameras, Stereo’s, DVD Players, Surround Sound Systems, Video Camera's, computers, laptops, handhelds, etc.

What should I look out for when buying electronics online?

Since electronic items are often relatively expensive, you will want to be sure that you are dealing with a web merchant you feel that you can trust, and you also want to take precautions in how you make payment. Make sure the merchant has a phone number and try calling it to check them out. Pay by credit card to protect yourself from any problems. Be cautious if sending in a money order, since you will not be able to force a refund once it is cashed like you can with a credit card.

Can I return an electronic item that I purchase online?

Most online electronics retailers will post their return policy on their site. There are no hard and fast rules that apply, but the larger merchants generally will accept returns if made within a short period of time. Make sure the item is complete with all included accessories when you return it. Test the item and make sure it is complete when you receive it.

Why does the online electronics retailer insist on only shipping to my billing address?

When you make a purchase online using a credit card, the merchant can use the credit card transaction to verify that the address you gave is the same one that is used by your credit card billing. This helps the merchant to make sure that you are really you. Electronics are a prime choice of credit card thieves, who try to dupe merchants into selling them things using stolen cards. If the card is used by a thief, the merchant loses the funds for that purchase.

Why does the online electronics retailer insist on only shipping to my billing address?

When you make a purchase online using a credit card, the merchant can use the credit card transaction to verify that the address you gave is the same one that is used by your credit card billing. This helps the merchant to make sure that you are really you. Electronics are a prime choice of credit card thieves, who try to dupe merchants into selling them things using stolen cards. If the card is used by a thief, the merchant loses the funds for that purchase.

How can I find the best product when there are so many to choose from?

Try searching google.com for a comparison of the products you are interested in . There are many web sites that will compare the features of products, and even post consumer reviews of them. Many of these sites will try to sell to you directly as well, or may refer you to affiliated retailers.

How will my electronics purchase be shipped to me when I purchase online?

With most higher ticket items like electronics, you can expect them to be shipped using one of the major shipping carriers like UPS or Fed Ex. The shipments are typically insured and must be signed for.

What can I do to check on the status of my order?

The order confirmation email and receipt page should tell you when you can expect to receive your product. They should also provide a company contact email or phone number that you can use to check on the status of your order.

The company I bought from says that my order was shipped, but I have not received it yet. What can I do?

Many online electronics retailers will give you a UPS or Fed Ex tracking number for your shipment. All you have to do to check on the status of your delivery is to go to the shippers own website and use the tracking number you were given to check on the delivery status.

What are the risks of buying electronics online?

The main risk is that you will be stuck with a product that you don’t prefer. If you can’t return the product for any reason you will have to keep it or sell it on ebay. You may want to return it because once you have begun using it, you find that it lacks features that you find you need. This is why it is imperative to do some research before buying. You can often find a product that you like online, then go to a local store to check out the product more thoroughly. Then go back to the website to get the best deal.

What are the advantages of buying electronics online?

The main advantage will be lower prices and ease of product comparison. By showing you so many offerings in a short period of time, the Internet can make buying electronics much easier. Try searching on google.com new product price comparison website, Google Shopping. This will show you products by name, as offered by different web sites.Flower Delivery Toll Free Numbers

Consumer Safety and Information

Current Industrial Reports - www.census.gov

Indicates a link to a non-government web site.

eCycling - www.epa.gov

Americans own approximately 24 electronic products per household.

Energy Star - www.energystar.gov

Tackles consumer trends around energy-efficient products and services.

Consumer Electronics - www.commerce.gov

Looking for government to directly create jobs.

Digital Tips - www.ct.gov

Your Ultimate Guide to Consumer Electronics.

Visit our Credit Card Fraud section for useful information.


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