What kinds of problems do people have with ordering flowers online?Some consumers have reported that the flowers they received were the right flower, but the wrong color. Other times the delivery schedule was delayed. Other times they complained that the flowers were shipped overnight in a box instead of delivered by a messenger. In other cases, the flowers or plants were smaller in real life than they appeared to be on the website. In these cases the consumer would have to speak with the online florist by email or phone to ask for a refund or store credit, so make sure that you have read the terms of the order, delivery methods, any guarantees they may offer, and their customer support policy.
Frequently Asked Questions About Buying Flowers Online
When purchasing flowers online, can I expect good customer service if I have any problems or questions?In order to make sure that you will be happy with your online flower purchase, be sure that you find the companies customer support page and/or policy. Read the fine print and make sure that you can contact them by phone if necessary. Also look for limitations and exceptions to their services, delivery times, and quality assurances. In most cases the online flower seller is not the florist, and will forward your order to a local florist, so make sure you trust the online florist since you will have to deal with them for any problems or refunds.
Is it safe to order flowers online using my credit card or checking information?When you make a purchase online, be sure to look for the little lock icon on the bottom of your web browser to make sure that you personal information will be protected by secure encryption when it is sent over the internet. You can also check on this by holding your cursor over the web page in question, clicking the right button on your mouse, and selecting “Properties”. Then look to see that the web address shown starts with “https”, where the ‘s’ denotes a secure web server.
What kind of flowers should I send if I want to send a specific message?As any woman or florist will tell you, different flowers have different meanings. Send the wrong flower, and you will have also sent the wrong message. Here are the commonly understood meanings of some popular flowers: Red Roses mean Romantic Love. White Roses mean Plutonic Love. Pink Roses mean Secret Love. Yellow Roses mean Friendship. Carnations mean Fascination. Daisy’s mean Loyal Love. Lilys mean Sweetness and Purity. Bamboo means good luck. Orchids mean Love and Beauty. You can always ask your florist what flowers and flower arrangements would suit your particular needs, and most floral websites will have sections for Love and other specific occasions.
How do the best online florists deliver their flower arrangements?
Some online florists will ship your flowers from a central location using an overnight delivery service. Sometimes they don’t even give the flowers any water. If the item is a gift, having them arrive in a closed box is a lot less dramatic than having an open arrangement hand delivered by a messenger. This is one good reason to use an online florist that represents a network of local florists, who actually provide the flowers and take care of local delivery. One such online florist is www.ftd.com
Consumer Safety and Information
Local Florist - www.ftc.gov
Warnings about unscrupulous telemarketing firms posing as local florists.
Agriculture - www.agr.georgia.gov
Consumer questions about planting and seasons, etc.
Gardening - www.pueblo.gsa.gov
Excellent tips to get your garden started!
Floral Designers - www.bls.gov
Floral designers, or florists, cut live, dried, or silk flowers and other greenery and arrange them into displays of various sizes and shapes.
Fresh Cut Flowers - www.usitc.gov
Report on cut flowers.
Visit our Credit Card Fraud section for useful information.