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Hotels FAQ

Questions and Answers:

With the Internet growing at such a rapid pace, finding a quality hotel room online has become simple for today’s consumer. The vast online selection ranges from 5-star Hotel and Spa Resorts to cost-saving budget motels and motor inns. Whether you are searching for the perfect honeymoon destination, a family vacation getaway, or a weekend jaunt with your friends, InfoFAQ helps consumers locate the perfect hotel room. From King or Queen beds, non-smoking and continental breakfast accommodations to luxurious facials and spa massages, internet-laptop connections and convenient business-centers, InfoFAQ has compiled a list of the most frequently asked questions when searching for the perfect hotel room online.

Frequently Asked Questions About Hotels Online

What is the process for ordering hotel reservations online over the Internet?

Making hotel reservations has never been easier than it is today using online ordering systems. The systems will ask you a series of questions such as dates, locations, options, etc., and then show you available bookings. You may then select from the options and complete the ordering process.

How do I know that my reservations online went through?

Online ordering systems for hotel reservations will always display a receipt page that you may print at the end of the transaction. This gives you the pertinent phone numbers, dates, and locations as well as the amount paid. You will also be emailed a confirmation and receipt in most cases.

If I ordered online and received a receipt page and email confirmation, do I need to call the hotel to confirm my reservation?

Even if you just ordered your hotel reservations online, you can always call the hotels to confirm your reservations.

Should I confirm my reservations before I leave for the hotel?

It is always recommended that you call the hotel to confirm your reservations about 3 to 5 days prior to your arrival at the hotel.

What happens if the online hotel reservation system is not working and I need to make the reservations right away?

Most online hotel reservation websites will list a telephone number to serve their customers during periods of system-outage due to maintenance or upgrades of the web-based ordering system. This allows you to complete your reservation in a timely manner and gives you someone to call if you experience difficulty with the automated system.

Why can’t I get a reservation for a hotel for a Saturday night?

In high occupancy areas, many hotels will not accept reservations for Saturday nights made more than one or two days in advance, or not at all.

Consumer Safety and Information

Credit and Debit Card Blocking - www.ftc.gov

Blocking often occurs when you use a credit or debit card to check into a hotel or rent a car.

Hotel Room Tax - www.sbr.gov.bc.ca

Provides information about the 8% component of the Hotel Room Tax.

Lodging away from home - www.bls.gov

Price Change for Lodging away from home in the Consumer Price Index.

General Tips - www.consumeraction.gov

This link provides tips on how to get the best deal when planning travel, as well as safety precautions to consider.

DOT - airconsumer.dot.gov

Aviation Consumer Protection.

Visit our Credit Card Fraud section for useful information.


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