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Music FAQ

Questions and Answers:

Many people consider the local music store the only solution to purchasing music. Today, purchasing and downloading music online provides more options than ever before. How does the online music market work versus the conventional local music store? InfoFAQ has compiled a list of the most frequently asked questions when purchasing music online.

Frequently Asked Questions About Music Online

If I shop for music online, will I be shipped a CD or do I have to download my purchase?

This depends on the type of music store you purchase from online. Most will just ship you the CD or Tape, while others may offer you the ability to download a song. Just read the website to see how the purchase will be delivered.

Are online music clubs the best deal for music online?

The music clubs online will offer you a low price and/or some free records if you agree to join the club and buy a certain number of CDs at regular prices. What they don’t tell you is that they have a high shipping and handling charge, and that you will be automatically sent a new CD once a month that you must return if you don’t want it, or you are billed for it. These offers are often more trouble and expense than they are worth.

Can’t I just download the music I want for free?

While the practice of downloading free music has been popular in the past, the music industry is now fighting against this practice and is threatening to sue anyone who copies music illegally online. It is safer and less risky to just purchase the music you want online.

What should I do if I ordered music online but I never receive the order?

If you order music online but you do not receive it in a timely manner, you should contact the customer support department of the website where you made the purchase. If they are not willing or able to resolve your problem, you should contact your credit card company and have the charge reversed.

What if I purchased music online but what I got is no good?

When you have purchased music online, but the quality is poor or it has other problems, you should contact the website where you made the purchase and ask for a replacement or refund. If they do not make you happy, you can tell them that you will have your credit card company reverse the charge if they do not comply with your reasonable request.

Can I purchase music online from Apple Computer’s new iTunes.com store?

Currently, the iTunes online music store is only available to Macintosh and Apple computer users. You must download the shopping software as well in order to use the site. Eventually they plan to offer support for non Mac users.

How can I find the best deal on buying music online?

One of the best ways to find the lowest price on music you can purchase online, is to try Google.com’s new product and price search website www.froogle.com . This will show you all of the website pages that have the product you are searching for as well as their prices. This lets you quickly find the lowest price.

How would I pay for music I purchase online?

Most web merchants selling music will accept all of the major credit cards. Some will also accept Paypal and/or online checks for your convenience.

How can I protect myself from problems when I order music online?

The most simple way to protect yourself from problems when ordering music online is to make the purchase using a credit card. This gives you protection if the product is not delivered or if it is substandard or damaged and the company won’t help you.

Can I order sheet music online?

All kinds of music related products are available online, including sheet music, guitar books, lyrics books, as well as regular recorded music on CDs and Tapes.

Consumer Safety and Information

Music Merchants - www.ftc.gov

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A-Z Resources - www.montgomerycountymd.gov

Listen to music from America's past.

Ask a Librarian - www.loc.gov

An online reference service from the Library of Congress that allows researchers to submit reference questions to Library of Congress reading rooms and receive expert research assistance.

Music Box - www.cpsc.gov

Provides information on recalled consumer products.

Westchester Spotlight - www3.westchestergov.com

Select bands, from those who have submitted music samples.

Visit our Credit Card Fraud section for useful information.


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