InfoFAQ - Consumer Shopping Information (Shopping Guides Online)

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 - Canceling Order Exceptions

Rule Guidelines for Cancelled Orders

Some Exceptions
Some types of sales can’t be canceled even if they occur in locations normally covered by the Rule. The Rule does not cover sales that:

  • are under $25;
  • are for goods or services not primarily intended for personal, family, or household use. The Rule applies to courses of instruction or training;
  • are made entirely by mail or telephone;
  • are the result of prior negotiations at the seller’s permanent location where the goods are sold regularly;
  • are needed to meet an emergency. Suppose insects suddenly invade your home, and you waive your right to cancel the contract;
  • are made as part of your request for the seller to do repairs or maintenance on your personal property (purchases made beyond the maintenance or repair request are covered).

Also exempt from the Rule are sales that involve:

  • real estate, insurance, or securities;
  • automobiles, vans, trucks, or other motor vehicles sold at temporary locations, provided the seller has at least one permanent place of business;
  • arts and crafts sold at fairs or locations such as shopping malls, civic centers, and schools.

Under the Rule, the salesperson must tell you about your cancellation rights at the time of sale. The salesperson also must give you two copies of a cancellation form (one to keep and one to send back) and a copy of your contract or receipt. The contract or receipt should be dated, show the name and address of the seller, and explain your right to cancel. The contract or receipt must be in the same language that’s used in the sales presentation.

 


Source: FTC

Visit our Shopping Guides and Credit Card Fraud sections for useful information.

 

FAQs with Merchants

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Eating Disorder Treatment - In this FAQ Monte Nido explains how you can find the right treatment center online.

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